Enterprise Rent-A-Car at 731 Matthews Township Parkway, Matthews, North Carolina.

We needed a comfortable vehicle with enough room to move our daughters in to college because my truck was hit from behind while stopped at a light. USAA authorized a Premium SUV for $40/day for 30 days. We got to the Enterprise at 7:35 AM and saw that the Buick Enclave was in the lot waiting for us. Only problem was the jerk who rented it for one day and dropped it off the previous evening forgot one very important item. THE KEYS! We waited around for close to one hour while the Enterprise reps tracked this moron down who refused to answer the phone when they called him. Finally at close to 8:30 he drives up and has his kid bring in the keys. Not a word of apology for being a dumb a**. Enterprise reps were kind and helpful. I will definitely be going back when we need another rental! The vehicle was brand new, but I was not appreciative of the fact that the oil life was at 6% when we got it and by the time I took it back a month later the oil life was 0% and my gas mileage was nowhere close to what Buick states for that vehicle. I also had to apply Rain-X to all the glass. When it rained the visibility was horrific. For safety reasons alone all Enterprise locations should do this